Costco Tire Service Center

Hattie Huseby a year ago

I ordered a tired online to replace one of my tires which was very near a flat. I did as directed and scheduled a tire appointment online even reading the policy which just asked that the tire be on the rear of the vehicle which mine was. The appointment was a month out because that was the next available, during which time I avoided driving to prevent a flat. I was frequently checking if a soon appointment was available with no luck. I called before the appointment just to check in and make sure everything was good to go. When I arrived, I was informed that they would not be able to change the tire, giving multiple reasons (the tread on the new tire was not the same as the tires I currently had on, I had two different types of tires on my vehicle, there was no proof that my current tires had been purchased at Costco). The solution I was given was that I could either purchase all new tires and reschedule an appointment after those were able to be ordered. Or take my car home, take the tire off myself, put the spare on and bring back the tire to be changed out. Or jack my car up in the parking lot with my emergency equipment and role my tire over to the bay window for them to change

Abigail Gordon a year ago

Jake*, Spencer & Matt went above and beyond my wildest expectations. This time of year, is stressful due to everybody and their dogs putting new winter tires on their vehicles at the same time! There were a couple of hiccups along the way but how they worked everything out made it seem like they strive to be the best customer service in town. Thank you, Costco Tire Center!

Matt White a year ago

Pretty miserable experience as a customer. Bought tires on Costco.com, which said they would arrive within a week and that I should schedule an appointment. Tried to do that, earliest appointment is a month and a half out. Ironic, because the delivery email warned me that if I didn’t get them installed in two weeks they would return them? Anyway, that’s too long, my vehicle is on a spare right now… I tried calling them, they never answer the phone. Went in and asked them, they said my best hope is to be in line before they open. Did that, they only took two walk ins for the whole day, and I was third, even though I was there 30 minutes before they opened. Going to try again tomorrow. Don’t buy tires from Costco unless your time has a value approaching zero. I’ve wasted hours on this, all to save a couple hundred dollars, and a future of wasted time if I need a flat repaired, rotated, etc. They clearly don’t take tire service seriously as a company, because they are willing to subject their customers to such a ridiculous experience by not having enough capacity to delivery an acceptable level of service.

Tina Simons a year ago

Definitely not all it's cracked up to be... the website says "buy from us and get a 5 year coverage for rotations, air fill, so on." I purchased, went to make my appointment and they didn't accept online booking. Tried calling for about a week, no one picked up. Finally went in and had to stand in line for about 20 minutes just to get my appointment scheduled. They were booked out for months but got me in. The day of my appointment, it took 23 minutes (yes, we counted) to finally be helped. I received no text or alert that my car was finished. Their prices are not competitive enough to justify the amount of time and hassle that this process became. I only purchased for the services it came with and now I know I will never be using those since it's impossible to get an appointment. I suggest bringing the people you have trying to sell credit cards or phones over to this department that desperately needs people.

Lisa Edelen a year ago

Ordered tires online and made an appointment to get them installed. They should have a separate line to drop off, or make an announcement that people with appointments can just come up since it’s faster. I stood in line for 25 minutes because people in line said they had appointments. Which was not true at all. So when I finally got to the front they seemed annoyed that I was late at that point. They should also have designated parking for tire center customers, but drop off for appointments could be smoother. Otherwise, it went well. Took a little over an hour for installation.